We understand that once you’ve purchased something you are eager to get your order as quickly – and as cheaply – as possible. That’s why we offer several shipping methods. Please see below for more details about the Panda Fantasy shipping policy.

Q: How quickly will you ship my order?
A: Usually in 1-5 business days (not including holidays or weekends).

Q: What shipping methods do you use?
A: We use ePacket, EMS, DHL & FedEx.

Q: Can you guarantee shipping times?
A: Unfortunately not as these are down to the postal service. But in most cases it would reach to your address by the estimated arrival time.

Q: How much does shipping cost?
A: Please check by each item.

Q: Any special offers on shipping I should know about?
A: Yes! Currently we are offering FREE shipping for certain items over a lump sum price!

Q: Can I track my order?
A: Yes! Our service is fully traceable on websites such as usps.com

Q: Where do you ship to?
A: We ship worldwide

Q: What if USPS said they’ve delivered my order but I can’t find it?
A: We’re sorry but all we can do is suggest you check with family/roommates /neighbors/building security etc. We cannot be held responsible for anything shipped in good faith and stated as delivered.

Q: Can I request a refund if my order does not arrive in time for a certain date?
A: No, we are sorry but we cannot refund orders that have already been shipped. You may return the order if you wish for a refund though.